Navigating the Guardian App

This article applies to rangers and users involved in responding to incidents.

There are two entry points that you will experience on the Guardian App:

  • You have received an incident notification and pressing on the notification opens the App on the incident page
  • You have manually opened the app to check for incidents or make a response

Before you can check the incident on the Guardian App, you will have to get the notification from your project first which means there is an event detected. Let's check how the incident get created.

The "New Events" screen

Key points

  • The type of Guardian device (2) determines how frequent events are delivered. Satellite devices transmit events less frequently (typically within 1-5 hours). Cell devices transmit events within minutes of the detected threat.
  • The "Recent" status tag (3) indicates an event within the last 6 hours from the current time. The "Hot" status tag indicates there have been at least 10 events for the incident until the incident has been responded or new incident gets created.
  • The incident number (4) is unique to the project. Use it in communication with others, e.g. "I'm going to investigate incident 155 at Union Mall". 

    Note: The incident numbers get created by project, so in the same site you will see some of the incident numbers are not in order within the same site.

  • The time range of events (5) 🔔 shows when the first event was detected through to the latest event. On the right, you can see the type and number of events (6) between the two dates/times. 

    Note: In the case that there is no response to the incident, the time range can last the most of 7 days starting from the first event. If there is a new event after 7 days, that event will be created in the new incident.

  • If you or another user has submitted a response (7) then it is shown the name of responder below the event
  • Note:
    • There can be more than 1 responders to the same incident.
    • The submitted report can be added until 7 days since the first event comes in or there is a new incident created.
    • After the incident gets responded, the new incident will be created if there is a new event.

Check out more details about responding to the incidents

Incident detail screen

From the "New Events" screen, press on a Site and you will see the list of events. 

Where to go from here?

  • Listen to an event (Cellular Guardian only) by pressing on an event. For Satellite Guardian, you will not be able to listen to an event.

Map screen

You can also check threat events from the Map screen.

The map shows the number of events at each site. Nearby sites will group together events when zoomed out. For example, you see number 21 on map view that means there are 21 events in that area. When you zoom in the number 21 will turn to 4 sites (site A, site B, site C and site D) and in each site will show number of events.

Deployment screen

You can make a guardian deployment from this screen. There are 3 statuses of the deployment on the screen

  1. Unsynced
  2. Synced
  3. All

Check out how to make the guardian deployment from Step 11 in this article