Troubleshooting: Companion unable to connect

Follow the steps when:

Cannot see the Guardian device in the Companion connect step

Prerequisites:

Charge up the device for 3 hours in the sun or manually with the mains adapter.

Step 1. Test connect from Companion

Switch the device on, wait for 3 mins, open Companion app on your phone, and go to the add page where you can connect to the device.

Can you see the device listed on the connect page? If no, then continue.

Step 2. Replace wifi antenna

Skip this step if no replacement antenna available.

Replace the wifi antenna, wait 1 minute, refresh the connect page.

Does the device appear on the connect page? If no, then continue.

Step 3. Check internal wifi connections

Open box, switch off, check all connections, especially the tiny wifi plug onto the OrangePi.

Switch it on again, wait 3 mins, open Companion and check to see if it is listed on the connect page? If no, then continue.

Step 4. Power OrangePi board manually

Open box, switch off, disconnect main and internal power to OrangePi.

Plug in micro usb to OrangePi, and connect to PC.

Wait 3 mins, open Companion and check to see if it is listed. If no, then there is something wrong with the software or OrangePi, continue.

Step 5. Check OrangePi is functioning

Open Vysor on the PC, you should see "3G IOT" listed and connect to it by pressing the play button. After a few seconds, you will see the Android home screen.

If there was a problem connecting over Vysor then there could be an issue with the OrangePi board. Suggest: replace OrangePi board. Otherwise, continue.